Frequently Asked Questions (FAQ)

General Information

What is Knackmart?

Knackmart is an online store that offers a wide range of home products for various needs. Our goal is to provide high-quality products with exceptional customer service to ensure a seamless shopping experience.

How can I contact Knackmart?

You can reach us via email at admin@knackmart.com or through our contact form on the website for any inquiries, support, or feedback. Our friendly customer service team are always ready to assist you.

What makes Knackmart unique?

At Knackmart, our mission is to create moments of happiness with extraordinary products. We focus on unique items that provide solutions around your house and spark joy when discovered, gifted, and especially when opened. We ensure the best quality gifts along with the friendliest service.

Do you have a physical store location?

No, we operate as an online store only, running from our home office. This allows us to offer unique products at competitive prices.

What if I have a complaint or feedback?

We value your feedback and are committed to addressing any concerns you may have. Please contact us at admin@knackmart.com with any complaints or feedback, and we will respond as soon as possible.

Orders and Shipping

How do I place an order?

To place an order, simply browse our products, add the items you wish to purchase to your cart, and proceed to checkout. You will need to provide your shipping and payment information to complete the purchase.

How long does shipping take?

Shipping times vary depending on the customer’s location. Once your order is shipped, you will receive a confirmation email with tracking information to monitor the progress of your shipment. Typically, it takes between 15 to 21 working days for your order to arrive. We work with multiple suppliers to ensure a wide range of products and timely delivery.

Can I cancel or modify my order after it has been placed?

Once an order has been placed, we begin processing it immediately to ensure quick delivery. If you need to cancel or modify your order, please contact us as soon as possible at admin@knackmart.com. We will do our best to accommodate your request.

Products

Do you offer custom or personalized products?

Currently, we do not offer custom or personalized products, but we are looking into this option for the near future. Stay tuned for updates!

How can I stay updated on new products and promotions?

You can stay updated by signing up for our newsletter and following us on social media. We regularly update our followers with new arrivals, special offers, and exclusive discounts.

Payment Options

What payment methods do you accept?

We accept various payment methods, including major debit and credit cards, as well as PayPal.

Is it safe to use my credit card on your site?

Yes, your credit card details are 100% secure. We use advanced encryption and secure payment gateways to protect your information. We do not store your credit card details, ensuring that your sensitive information cannot be accessed or misused by third parties.

Do you offer any discounts or promotional codes?

Yes, we offer discounts and promotional codes from time to time. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.

Returns and Exchanges.

What is your store's return policy?

30-Day Return Policy: We offer a hassle-free return policy to ensure your satisfaction. If you're not completely satisfied with your purchase, you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You also need the receipt or proof of purchase. For more details, visit our Return Policy .

How do I initiate a return or exchange?

To initiate a return, contact us at admin@knackmart.com. We are available to answer any questions regarding returns at the same email address. The fastest way to ensure you get what you want is to contact us via email.

Are there any items that cannot be returned or exchanged?

Please refer to our return policy link for details on items that are not eligible for return or exchange. Generally, items that are used, damaged or not in their original packaging may not be eligible.

What should I do if I receive a defective, damaged or wrong item?

Please inspect your order upon reception and contact us immediately (In less than 24hours of delivery) including photographic evidence if the item is defective, damaged or you receive the wrong item. We will evaluate the issue and make it right for you.

What is the European Union 14-Day Cooling-Off Period?

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, accompanied by the receipt or proof of purchase.

Who pays for return shipping?

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over €75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How long does it take to process a return?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at admin@knackmart.com.

Data Protection and Privacy Rights

How does Knackmart protect my personal information?

We are committed to protecting your privacy and personal information. For detailed information on how we collect, use, and protect your data, please review our Privacy Policy

Do you use cookies on your website?

Yes, we use cookies to enhance your browsing experience, analyze site traffic, and personalize content. For more information about the cookies we use and how you can manage your cookie preferences, please refer to our Cookie Policy included in the Privacy Policy.

Can I opt out of marketing communications?

Yes, you can opt out of receiving marketing communications from us at any time. Simply use the unsubscribe option in any promotional email you receive, or contact us at admin@knackmart.com to update your communication preferences.

What rights do I have regarding my personal data?

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict the processing of your data. For more details on your rights and how to exercise them, please review our Privacy Policy .

Are there any terms and conditions I should be aware of?

Yes, by using our Site and Services, you agree to our Terms of Service. We encourage you to review these terms to understand your rights and obligations when using our website.

Item added to your cart